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Monday, October 31, 2022

MS Teams: auto attendants and call queues

 Attendant Routing causes the first call in the queue to ring all call agents at the same time. The first call agent to pick up the call gets the call.


enable the caller to make voice requests? Setting this will enable voice commands in following menus. It will also enable callers to say 'operator' and get transferred directly to the operator.


add call handlers to a call queue and set up the order in which certain call handlers receive calls. Setup individual agents in the order in which you want them to receive the call


靠墙,墙会倒;靠人,人会跑;靠娘,娘会老。

 靠墙,墙会倒;靠人,人会跑;靠娘,娘会老。

Skype for business and MS Teams : a shared SIP domain allows the following functionality within a Hybrid environment

 The shared SIP domain functionality allows users within two different environments, on-premises and online, to communicate using supporting Federation features.

Skype Room System (SRS) v2 devices are native Microsoft Teams Room devices when the latest updates are applied.

 Skype Room System (SRS) v2 devices are native Microsoft Teams Room devices when the latest updates are applied.

migrate user from skype for business to MS Teams

 Before migrating a user, you need to configure Hybrid, set up your organization to use Teams Voice services, and apply the appropriate licensing. After migration of the user, enable Calling Plan or Direct Routing for an individual user.


Sunday, October 30, 2022

maximum up and down bandwidth a Teams client can consume ==== 4,000 KB/s

 In one to one video calls, meeting or screen sharing Teams can use up to 4,000 KB/s both up and down for best performance if the bandwidth is available.


Teams Network Assessment Tool

 Microsoft Teams Network Assessment Tool performs a simple test of actual network connectivity and network performance to determine how well the network would perform for Microsoft Teams calls.