display driver , ... VGA for HP ML 110 G6

Thursday, 18 March 2010 2:39 p.m.] -- Automatically generated message:


Your support request has been received and has been queued. We are working on your problem and will contact you within approximately five minutes during business hours, (Monday-Friday, between 8am and 5pm local time).







[Thursday, 18 March 2010 2:39 p.m.] -- Automatically generated message:

A Support specialist, AgentA n has been assigned to your case.







[Thursday, 18 March 2010 2:40 p.m.] -- Automatically generated message:

Your support request has been received and has been queued. We are working on your problem and will contact you within approximately five minutes during business hours, (Monday-Friday, between 8am and 5pm local time).







[Thursday, 18 March 2010 2:40 p.m.] -- Man In Black says:

hello



[Thursday, 18 March 2010 2:41 p.m.] -- AgentA n says:

Hello Mike.



[Thursday, 18 March 2010 2:41 p.m.] -- AgentA n says:

Thank you for contacting HP and for your interest in our Active Chat online support. My name is AgentA and I see you have a question regarding your HP Server. I'm going to take a few moments to review your information and will message you back very soon.



[Thursday, 18 March 2010 2:41 p.m.] -- Man In Black says:

hi I had a problem with the new install of SBS 2008 on HP ML 110 G6.



[Thursday, 18 March 2010 2:42 p.m.] -- Man In Black says:

basically the video card is in vga mode? or it supposed to be so?



[Thursday, 18 March 2010 2:42 p.m.] -- Man In Black says:

there is an unknown device in the device manager. how do I install driver for it?



[Thursday, 18 March 2010 2:42 p.m.] -- AgentA n says:

I will check for this information.



[Thursday, 18 March 2010 2:43 p.m.] -- Man In Black says:

thanks



[Thursday, 18 March 2010 2:47 p.m.] -- AgentA n says:

You are Welcome. I will need 5 more minutes of your time.



[Thursday, 18 March 2010 2:47 p.m.] -- Man In Black says:

that's ok



[Thursday, 18 March 2010 2:50 p.m.] -- AgentA n says:

Thank You for your patience.



[Thursday, 18 March 2010 2:50 p.m.] -- AgentA n says:

Let us refer this document for this issue.



Advisory: ProLiant ML110 G6 and ProLiant DL120 G6 Servers - Yellow Bang May Display in Device Manager When Installing Windows Server 2008 R2 From the Easy Set-Up CD Version 2.0

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01986512&jumpid=reg_R1002_USEN





[Thursday, 18 March 2010 2:52 p.m.] -- Man In Black says:

ok



[Thursday, 18 March 2010 2:53 p.m.] -- Man In Black says:

I give it a go now



[Thursday, 18 March 2010 2:54 p.m.] -- AgentA n says:

Sure. I will stay online.



[Thursday, 18 March 2010 3:04 p.m.] -- Man In Black says:

hi I am download the the lastest east-setup.



[Thursday, 18 March 2010 3:04 p.m.] -- Man In Black says:

I think I already installed the intel chipset drivers



[Thursday, 18 March 2010 3:05 p.m.] -- Man In Black says:

anyway, I will give the new CD a go once downloaded.



[Thursday, 18 March 2010 3:05 p.m.] -- AgentA n says:

Ok.



[Thursday, 18 March 2010 3:05 p.m.] -- Man In Black says:

we dont have to wait online now.



[Thursday, 18 March 2010 3:05 p.m.] -- AgentA n says:

Please stay online.



[Thursday, 18 March 2010 3:05 p.m.] -- Man In Black says:

I will try again later



[Thursday, 18 March 2010 3:05 p.m.] -- Man In Black says:

ok, that's fine



[Thursday, 18 March 2010 3:05 p.m.] -- AgentA n says:

I will give one more advisory for this issue.



[Thursday, 18 March 2010 3:06 p.m.] -- Man In Black says:

ok?



[Thursday, 18 March 2010 3:07 p.m.] -- AgentA n says:

When we install Windows 2008 using the Easy setup CDs, we will also take care that the boot partition size does not exceed 528 GB.



Advisory: ProLiant Servers - Boot Partitions Sizes Greater Than 528 GB Cannot Be Created for Windows Server 2008 Using the SmartStart or Easy Setup CDs

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c02024463





[Thursday, 18 March 2010 3:09 p.m.] -- Man In Black says:

ok, thx for that. the server we had is only about 250GB.



[Thursday, 18 March 2010 3:11 p.m.] -- AgentA n says:

Then there is no cause for concern with this server.



We will be able to check for the server once the Easy Setup CD 2.2 and the chipset drivers are installed.





[Thursday, 18 March 2010 3:13 p.m.] -- AgentA n says:

Shall I place this session on hold so that we take up the issue if it persists.



[Thursday, 18 March 2010 3:18 p.m.] -- AgentA n says:

Mike, I will put this chat incident in a holding queue and the next available agent will assist you when you come back.



You are requested to save this venue in your favorites to make it easier to get back to this venue.



Please make a note of the SR ID number 3672680 and you may make a note of the troubleshooting steps also if you wish to, for future reference.





[Thursday, 18 March 2010 5:02 p.m.] -- Automatically generated message:

Your support request has been received and has been queued. We are working on your problem and will contact you within approximately five minutes during business hours, (Monday-Friday, between 8am and 5pm local time).







[Thursday, 18 March 2010 5:02 p.m.] -- Automatically generated message:

A Support specialist, AgentB R has been assigned to your case.







[Thursday, 18 March 2010 5:02 p.m.] -- Man In Black says:

hello



[Thursday, 18 March 2010 5:02 p.m.] -- AgentB R says:

Hello Mike, thank you for contacting HP ISS Active Chat Support. My name is AgentB. Please give me 2 min to go through your information. Thank you.



[Thursday, 18 March 2010 5:03 p.m.] -- Man In Black says:

ok



[Thursday, 18 March 2010 5:06 p.m.] -- AgentB R says:

I did not understand question, could you please let me know what is the information you are looking for?



[Thursday, 18 March 2010 5:07 p.m.] -- Man In Black says:

ok, the question is that I installed the SBS 2008 from DVD. now the display is in VGA mode.



[Thursday, 18 March 2010 5:07 p.m.] -- AgentB R says:

Ok.



[Thursday, 18 March 2010 5:08 p.m.] -- Man In Black says:

I chatted with a support guy hours ago, he said download easy cd 2.2



[Thursday, 18 March 2010 5:08 p.m.] -- Man In Black says:

now I finish the download, burned ISO to CD, and put the CD into the server dvd rom. so how do I update the video driver?



[Thursday, 18 March 2010 5:09 p.m.] -- Man In Black says:

SR ID number 3672680



[Thursday, 18 March 2010 5:10 p.m.] -- AgentB R says:

I am checking the information.







[Thursday, 18 March 2010 5:10 p.m.] -- Man In Black says:

thanks



[Thursday, 18 March 2010 5:11 p.m.] -- AgentB R says:

I would like to have some more informaiton to proceed further



[Thursday, 18 March 2010 5:11 p.m.] -- Man In Black says:

ok, fine



[Thursday, 18 March 2010 5:11 p.m.] -- AgentB R says:

Have you completed the OS installation or you are starting the OS installaiton now?



[Thursday, 18 March 2010 5:12 p.m.] -- Man In Black says:

I completed OS installation using easy CD 2.0



[Thursday, 18 March 2010 5:13 p.m.] -- AgentB R says:

Great, so now just wnats to install the video driver.



[Thursday, 18 March 2010 5:13 p.m.] -- AgentB R says:

is that right?



[Thursday, 18 March 2010 5:15 p.m.] -- Man In Black says:

yes, because it is now in VGA mode.



[Thursday, 18 March 2010 5:16 p.m.] -- AgentB R says:

You mean to say that it is in 640 x 480 16.7M, 64k, 256, 16 resolution, is that right?



[Thursday, 18 March 2010 5:18 p.m.] -- Man In Black says:

it is actually in 1024*768 in 32 bit mode. in device manager it says standard VGA graphics adapter. it will be good if we can update it,



[Thursday, 18 March 2010 5:22 p.m.] -- AgentB R says:

May I have the screenshot of device manager and resolution page?



[Thursday, 18 March 2010 5:22 p.m.] -- AgentB R says:

send it ot AgentB@hp.com



[Thursday, 18 March 2010 5:22 p.m.] -- Man In Black says:

ok, fine



[Thursday, 18 March 2010 5:23 p.m.] -- AgentB R says:

Thanks.



[Thursday, 18 March 2010 5:23 p.m.] -- Man In Black says:

I will do it now.



[Thursday, 18 March 2010 5:29 p.m.] -- Man In Black says:

ok, I have sent screen shots to you.



[Thursday, 18 March 2010 5:29 p.m.] -- AgentB R says:

Got it, checking.



[Thursday, 18 March 2010 5:31 p.m.] -- AgentB R says:

Thank you for the screenshots.



[Thursday, 18 March 2010 5:33 p.m.] -- AgentB R says:

Mike, i have checked the screenshots, and there is no issue with the display or display driver.



[Thursday, 18 March 2010 5:33 p.m.] -- AgentB R says:

This server is shipped with ServerEngines Video controller on the PCIe bus to provide system video requirement. This device has both CRT display and supports DDR2 memory. It will have 64MB (8M utilize for SE) 533 MHz of video memory on motherboard. The ServerEngines video BIOS is located in the system ROM



[Thursday, 18 March 2010 5:34 p.m.] -- AgentB R says:

Following are the Graphic resolutions supported with this card:

1600 x 1200 16.7M, 64k, 256, 16

1152 x 864 16.7M, 64k, 256, 16

1280 x 1024 16.7M, 64k, 256, 16

1024 x 768 16.7M, 64k, 256, 16

800 x 600 16.7M, 64k, 256, 16

640 x 480 16.7M, 64k, 256, 16







[Thursday, 18 March 2010 5:35 p.m.] -- AgentB R says:

And, operating system has the inbuilt drivers for this card.



[Thursday, 18 March 2010 5:35 p.m.] -- Man In Black says:

that's fine, as long as that VGA thing is expected.



[Thursday, 18 March 2010 5:35 p.m.] -- Man In Black says:

fine, learned something today.



[Thursday, 18 March 2010 5:35 p.m.] -- Man In Black says:

many thx for the help.



[Thursday, 18 March 2010 5:36 p.m.] -- Man In Black says:

you have a good night. I am off now.



[Thursday, 18 March 2010 5:36 p.m.] -- AgentB R says:

It is my pleasure, Is there anything else I may assist you?



[Thursday, 18 March 2010 5:37 p.m.] -- AgentB R says:

have a nice evening.



[Thursday, 18 March 2010 5:37 p.m.] -- AgentB R says:

Is there anything else I may assist you?



[Thursday, 18 March 2010 5:41 p.m.] -- Man In Black says:

no thx