a HP warranty case gone ugly

Hi
I am not sure why the HP guy wanted to talk to you directly, I adamantly told them it is onsite warranty, they should come in to sort out whatever problem with the notebook.

Yes, we can sort out warranty claim. In this case I would take the notebook back to office, our office people to deal with HP.

I would say HP is doing things dirty by doping customer accepting their cost cutting efforts.

We will lodge a complaint to HP.

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-----Original Message-----

From: Ste
Sent: Wednesday, 1 December 2010 06:52 p.m.

To: MikeS

Subject: FW: Case No. 4623047405 : Customer Replaceable Part - shipment confirmed
Mike,
As per their email below, unfortunately HP support don't agree with you that this is a delivery and install part. They see it as a customer replaceable part.
I'm not sure why I was calling them. I would have thought that since  supplied the computer that you would also be authorized by them to sort out a warranty claim?
Anyway, we will need the new disk loaded up with whatever software  had, and if possible we may need to recover the data on the old one, but check with   first, there may be nothing of any value on it.
Cheers

CA

Financial Controller

-----Original Message-----

From: HPSupport_Global [mailto:wfm@g5u0677c.atlanta.hp.com]

Sent: Wednesday, 1 December 2010 5:45 p.m.

To: ste
Subject: Case No. 4623047405 : Customer Replaceable Part - shipment confirmed


Dear Mr/Ms

This email is to confirm that your customer replaceable part/s has been shipped to the below address:



Support request number: 4623047405

Your Reference:

Product description: HP Compaq 8510p Note

Serial number: CNU8012XXX


HP Part number: 455954-001

HP Part description: SPS-DRV HD 160G 7200 RPM

-----------



If you have any questions regarding this delivery or you have not received your part/s within 48hrs in metropolitan areas or 72 hours in regional areas please contact HP:



Australia: 13 10 47 option 8

New Zealand: 0800 449 553 option 8



Information and support on Customer Self Repair can be found at http://www.hp.com/go/selfrepair.



If you require additional technical assistance at any stage please contact HP Technical Support via phone numbers supplied above.



Please take all ESD (Electro-Static Discharge) safety precautions when performing any internal intervention on your HP product.



IMPORTANT NOTICE

When applicable, the spare part shipment contains detailed instructions on how to return the defective part. Please follow these instructions. By accepting this replacement part, you also accept to return the defective (at our expense) within 5 days. HP reserve the right to invoice you for the value of non returned items



Yours sincerely,

HP Services

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