Problem description: press F9 cannot enter BIOS
[Sunday, 12 February 2012 11:55 a.m.] -- Automatically generated message:
Your support request has been received and has been queued. We are working on your problem and will contact you within approximately five minutes during business hours. (Monday-Friday, between 8:00am and 5pm local time).
[Sunday, 12 February 2012 11:56 a.m.] -- Automatically generated message:
A Support specialist, Agent K has been assigned to your case.
[Sunday, 12 February 2012 11:56 a.m.] -- Automatically generated message:
For reference, your Case ID is 4637996035
[Sunday, 12 February 2012 11:56 a.m.] -- Agent K says:
Hi Mike, thank you for contacting HP Active Chat support. My name is Jameer and I will be assisting you regarding your HP Server.
[Sunday, 12 February 2012 11:56 a.m.] -- Man In Black says:
hello
[Sunday, 12 February 2012 11:56 a.m.] -- Man In Black says:
I got a big problem with this ML 110 G7
[Sunday, 12 February 2012 11:57 a.m.] -- Man In Black says:
I tried to add a raid card, but it is now wont start from CDROM
[Sunday, 12 February 2012 11:57 a.m.] -- Agent K says:
As I review your inputs, could you please confirm your phone number and e-mail address mentioned below are correct?
Phone Number: +64 21 77xxxxx
Email: mike@dotcombloooper
[Sunday, 12 February 2012 11:57 a.m.] -- Man In Black says:
yes
[Sunday, 12 February 2012 11:57 a.m.] -- Man In Black says:
that's a mobile number
[Sunday, 12 February 2012 11:58 a.m.] -- Man In Black says:
press F9, or F11 , it showed me, the key pressed, but it wouldn't goto the next stage
[Sunday, 12 February 2012 11:59 a.m.] -- Agent K says:
Please provide the serial number, the product number and name of your server. Not to worry, let me see how best I could assist you with this.
[Sunday, 12 February 2012 12:00 p.m.] -- Man In Black says:
s/n AUD1210222Xx , P/N 626474-011 , ML 110 G7
[Sunday, 12 February 2012 12:01 p.m.] -- Agent K says:
Thank you.
[Sunday, 12 February 2012 12:01 p.m.] -- Man In Black says:
now, I pulled out the new raid card 212/zm, but spent about 2 hours trying to get it boot from cd
[Sunday, 12 February 2012 12:03 p.m.] -- Man In Black says:
I had similar problem when I install this server late last year, but I managed to get it going. now I am totally stuck.
[Sunday, 12 February 2012 12:04 p.m.] -- Man In Black says:
please help
[Sunday, 12 February 2012 12:06 p.m.] -- Agent K says:
Could you please elaborate the issue from scratch as what exactly are you doing?
What is the issue/query?
Is the server working and has operating system installed on it?
[Sunday, 12 February 2012 12:08 p.m.] -- Man In Black says:
the server was working in the morning running xen 6.0 with a 2003 VM.
[Sunday, 12 February 2012 12:08 p.m.] -- Man In Black says:
I wanted to installed a raid card.
[Sunday, 12 February 2012 12:08 p.m.] -- Man In Black says:
so I shut it down
[Sunday, 12 February 2012 12:08 p.m.] -- Man In Black says:
put the raid card P212/ZM IN
[Sunday, 12 February 2012 12:09 p.m.] -- Man In Black says:
configured the new logical volume
[Sunday, 12 February 2012 12:09 p.m.] -- Man In Black says:
now I want to install Xen 6.0 again, but it wont boot from the CD
[Sunday, 12 February 2012 12:10 p.m.] -- Man In Black says:
it showed me the initial screen, F9, F11, F12
[Sunday, 12 February 2012 12:10 p.m.] -- Man In Black says:
press F9 , F 11, it would stuck
[Sunday, 12 February 2012 12:10 p.m.] -- Man In Black says:
press F12, it would try pxe boot, but no pxe image on the network
[Sunday, 12 February 2012 12:10 p.m.] -- Man In Black says:
I need boot from CDROM
[Sunday, 12 February 2012 12:12 p.m.] -- Agent K says:
The server has HP Embedded Smart Array B110i SATA RAID Controller (RAID 0/1/10). You have installed P212 controller and then the server is not booting to the OS, is that correct?
[Sunday, 12 February 2012 12:16 p.m.] -- Man In Black says:
not really. I had backup. I need re-install Xen 6.0 . But the server wont boot from CDROM drive. when I press F9, I can't get into BIOS settings
[Sunday, 12 February 2012 12:16 p.m.] -- Agent K says:
Or is it that you are no longer using the B110i controller but want to use the P212 >> created RAID and just want to install the OS but it is not booting from the CDROM?
[Sunday, 12 February 2012 12:17 p.m.] -- Man In Black says:
no, it is not booting from CDROM even if I removed the P212
[Sunday, 12 February 2012 12:17 p.m.] -- Agent K says:
Have you checked the boot order in the BIOS?
[Sunday, 12 February 2012 12:18 p.m.] -- Man In Black says:
that's another problem I am having. when I press F9, it showed me F9 pressed. and it seemed stuck there.
[Sunday, 12 February 2012 12:21 p.m.] -- Man In Black says:
I got into the bios once before I installed a new hard drive and the P212 card. now I un-plugged all the hard drives and P212 card. nothing got past the initial screen
[Sunday, 12 February 2012 12:21 p.m.] -- Agent K says:
In this case, we will need to clear the CMOS and check if it helps.
[Sunday, 12 February 2012 12:22 p.m.] -- Man In Black says:
how do I do that
[Sunday, 12 February 2012 12:23 p.m.] -- Agent K says:
Let me share a document for information on this.
[Sunday, 12 February 2012 12:24 p.m.] -- Man In Black says:
wonderful
[Sunday, 12 February 2012 12:25 p.m.] -- Agent K says:
You need to refer page number 82/83:
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02790685/c02790685.pdf
[Sunday, 12 February 2012 12:27 p.m.] -- Man In Black says:
ok, I will check right now
[Sunday, 12 February 2012 12:28 p.m.] -- Agent K says:
Okay, Mike.
[Sunday, 12 February 2012 12:30 p.m.] -- Man In Black says:
ok, I see system maintenance swith , position 6 - on - clear NVRAM
[Sunday, 12 February 2012 12:30 p.m.] -- Man In Black says:
ok, I do it right now
[Sunday, 12 February 2012 12:31 p.m.] -- Agent K says:
Okay.
[Sunday, 12 February 2012 12:31 p.m.] -- Man In Black says:
shall I just flip the position 6 to on for 3 seconds, and then flip back to off position?
[Sunday, 12 February 2012 12:33 p.m.] -- Agent K says:
No, Mike.
[Sunday, 12 February 2012 12:33 p.m.] -- Agent K says:
You need to set it to ON position. Power on the server. Check and let me know the message you see during POST.
[Sunday, 12 February 2012 12:36 p.m.] -- Man In Black says:
ok
[Sunday, 12 February 2012 12:37 p.m.] -- Man In Black says:
I power on the server now
[Sunday, 12 February 2012 12:37 p.m.] -- Agent K says:
Okay.
[Sunday, 12 February 2012 12:38 p.m.] -- Man In Black says:
ok, I pushed the power button
[Sunday, 12 February 2012 12:40 p.m.] -- Man In Black says:
ok, I see "on the sreen", the the main-switch detected in the on-position, power off the server, turn switch to off pistion
[Sunday, 12 February 2012 12:41 p.m.] -- Man In Black says:
I will power off the server now, and flip the switch, and try power on again
[Sunday, 12 February 2012 12:42 p.m.] -- Agent K says:
Yes, Mike.
[Sunday, 12 February 2012 12:46 p.m.] -- Man In Black says:
ok, press f9 , i can get into bios now.
[Sunday, 12 February 2012 12:46 p.m.] -- Agent K says:
Excellent, Mike.
[Sunday, 12 February 2012 12:46 p.m.] -- Man In Black says:
dont go yet, i need put hard drive and p212 card back
[Sunday, 12 February 2012 12:46 p.m.] -- Agent K says:
Do you have any other queries for me?
[Sunday, 12 February 2012 12:46 p.m.] -- Agent K says:
Sure, please take your time. I will standby.
[Sunday, 12 February 2012 12:48 p.m.] -- Man In Black says:
thx
[Sunday, 12 February 2012 1:03 p.m.] -- Agent K says:
Are you there online with me?
[Sunday, 12 February 2012 1:04 p.m.] -- Man In Black says:
yes,
[Sunday, 12 February 2012 1:06 p.m.] -- Man In Black says:
I put hard drives and raid controller P212 back in, it can boot from CD now.
[Sunday, 12 February 2012 1:06 p.m.] -- Man In Black says:
many thanks for your help
[Sunday, 12 February 2012 1:06 p.m.] -- Man In Black says:
have a nice day
[Sunday, 12 February 2012 1:12 p.m.] -- Agent K says:
Excellent!!
[Sunday, 12 February 2012 1:12 p.m.] -- Agent K says:
You are most welcome.
[Sunday, 12 February 2012 1:12 p.m.] -- Agent K says:
Please do log a new chat query for any hardware issues with your HP Proliant servers and we will be happy to assist you. We work 24x7.
[Sunday, 12 February 2012 1:13 p.m.] -- Man In Black says:
wonderful, good bye
[Sunday, 12 February 2012 1:13 p.m.] -- Agent K says:
Bye, have a great day ahead!!
[Sunday, 12 February 2012 1:14 p.m.] -- Man In Black says:
U 2
[Sunday, 12 February 2012 1:14 p.m.] -- Agent K says:
Mike, since we have answered your query, I am going to close this support request at this time. If you should need assistance in the future, please try our Instant Support program again. You may start a new session and refer to Chat ID: 19901179. The agent that helps you at that time can use the ID number to see a record of this conversation. Thank you again for contacting HP and have a great day. Jameer
[Sunday, 12 February 2012 1:14 p.m.] -- Man In Black says:
ok, fine
Close
[Sunday, 12 February 2012 11:55 a.m.] -- Automatically generated message:
Your support request has been received and has been queued. We are working on your problem and will contact you within approximately five minutes during business hours. (Monday-Friday, between 8:00am and 5pm local time).
[Sunday, 12 February 2012 11:56 a.m.] -- Automatically generated message:
A Support specialist, Agent K has been assigned to your case.
[Sunday, 12 February 2012 11:56 a.m.] -- Automatically generated message:
For reference, your Case ID is 4637996035
[Sunday, 12 February 2012 11:56 a.m.] -- Agent K says:
Hi Mike, thank you for contacting HP Active Chat support. My name is Jameer and I will be assisting you regarding your HP Server.
[Sunday, 12 February 2012 11:56 a.m.] -- Man In Black says:
hello
[Sunday, 12 February 2012 11:56 a.m.] -- Man In Black says:
I got a big problem with this ML 110 G7
[Sunday, 12 February 2012 11:57 a.m.] -- Man In Black says:
I tried to add a raid card, but it is now wont start from CDROM
[Sunday, 12 February 2012 11:57 a.m.] -- Agent K says:
As I review your inputs, could you please confirm your phone number and e-mail address mentioned below are correct?
Phone Number: +64 21 77xxxxx
Email: mike@dotcombloooper
[Sunday, 12 February 2012 11:57 a.m.] -- Man In Black says:
yes
[Sunday, 12 February 2012 11:57 a.m.] -- Man In Black says:
that's a mobile number
[Sunday, 12 February 2012 11:58 a.m.] -- Man In Black says:
press F9, or F11 , it showed me, the key pressed, but it wouldn't goto the next stage
[Sunday, 12 February 2012 11:59 a.m.] -- Agent K says:
Please provide the serial number, the product number and name of your server. Not to worry, let me see how best I could assist you with this.
[Sunday, 12 February 2012 12:00 p.m.] -- Man In Black says:
s/n AUD1210222Xx , P/N 626474-011 , ML 110 G7
[Sunday, 12 February 2012 12:01 p.m.] -- Agent K says:
Thank you.
[Sunday, 12 February 2012 12:01 p.m.] -- Man In Black says:
now, I pulled out the new raid card 212/zm, but spent about 2 hours trying to get it boot from cd
[Sunday, 12 February 2012 12:03 p.m.] -- Man In Black says:
I had similar problem when I install this server late last year, but I managed to get it going. now I am totally stuck.
[Sunday, 12 February 2012 12:04 p.m.] -- Man In Black says:
please help
[Sunday, 12 February 2012 12:06 p.m.] -- Agent K says:
Could you please elaborate the issue from scratch as what exactly are you doing?
What is the issue/query?
Is the server working and has operating system installed on it?
[Sunday, 12 February 2012 12:08 p.m.] -- Man In Black says:
the server was working in the morning running xen 6.0 with a 2003 VM.
[Sunday, 12 February 2012 12:08 p.m.] -- Man In Black says:
I wanted to installed a raid card.
[Sunday, 12 February 2012 12:08 p.m.] -- Man In Black says:
so I shut it down
[Sunday, 12 February 2012 12:08 p.m.] -- Man In Black says:
put the raid card P212/ZM IN
[Sunday, 12 February 2012 12:09 p.m.] -- Man In Black says:
configured the new logical volume
[Sunday, 12 February 2012 12:09 p.m.] -- Man In Black says:
now I want to install Xen 6.0 again, but it wont boot from the CD
[Sunday, 12 February 2012 12:10 p.m.] -- Man In Black says:
it showed me the initial screen, F9, F11, F12
[Sunday, 12 February 2012 12:10 p.m.] -- Man In Black says:
press F9 , F 11, it would stuck
[Sunday, 12 February 2012 12:10 p.m.] -- Man In Black says:
press F12, it would try pxe boot, but no pxe image on the network
[Sunday, 12 February 2012 12:10 p.m.] -- Man In Black says:
I need boot from CDROM
[Sunday, 12 February 2012 12:12 p.m.] -- Agent K says:
The server has HP Embedded Smart Array B110i SATA RAID Controller (RAID 0/1/10). You have installed P212 controller and then the server is not booting to the OS, is that correct?
[Sunday, 12 February 2012 12:16 p.m.] -- Man In Black says:
not really. I had backup. I need re-install Xen 6.0 . But the server wont boot from CDROM drive. when I press F9, I can't get into BIOS settings
[Sunday, 12 February 2012 12:16 p.m.] -- Agent K says:
Or is it that you are no longer using the B110i controller but want to use the P212 >> created RAID and just want to install the OS but it is not booting from the CDROM?
[Sunday, 12 February 2012 12:17 p.m.] -- Man In Black says:
no, it is not booting from CDROM even if I removed the P212
[Sunday, 12 February 2012 12:17 p.m.] -- Agent K says:
Have you checked the boot order in the BIOS?
[Sunday, 12 February 2012 12:18 p.m.] -- Man In Black says:
that's another problem I am having. when I press F9, it showed me F9 pressed. and it seemed stuck there.
[Sunday, 12 February 2012 12:21 p.m.] -- Man In Black says:
I got into the bios once before I installed a new hard drive and the P212 card. now I un-plugged all the hard drives and P212 card. nothing got past the initial screen
[Sunday, 12 February 2012 12:21 p.m.] -- Agent K says:
In this case, we will need to clear the CMOS and check if it helps.
[Sunday, 12 February 2012 12:22 p.m.] -- Man In Black says:
how do I do that
[Sunday, 12 February 2012 12:23 p.m.] -- Agent K says:
Let me share a document for information on this.
[Sunday, 12 February 2012 12:24 p.m.] -- Man In Black says:
wonderful
[Sunday, 12 February 2012 12:25 p.m.] -- Agent K says:
You need to refer page number 82/83:
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02790685/c02790685.pdf
[Sunday, 12 February 2012 12:27 p.m.] -- Man In Black says:
ok, I will check right now
[Sunday, 12 February 2012 12:28 p.m.] -- Agent K says:
Okay, Mike.
[Sunday, 12 February 2012 12:30 p.m.] -- Man In Black says:
ok, I see system maintenance swith , position 6 - on - clear NVRAM
[Sunday, 12 February 2012 12:30 p.m.] -- Man In Black says:
ok, I do it right now
[Sunday, 12 February 2012 12:31 p.m.] -- Agent K says:
Okay.
[Sunday, 12 February 2012 12:31 p.m.] -- Man In Black says:
shall I just flip the position 6 to on for 3 seconds, and then flip back to off position?
[Sunday, 12 February 2012 12:33 p.m.] -- Agent K says:
No, Mike.
[Sunday, 12 February 2012 12:33 p.m.] -- Agent K says:
You need to set it to ON position. Power on the server. Check and let me know the message you see during POST.
[Sunday, 12 February 2012 12:36 p.m.] -- Man In Black says:
ok
[Sunday, 12 February 2012 12:37 p.m.] -- Man In Black says:
I power on the server now
[Sunday, 12 February 2012 12:37 p.m.] -- Agent K says:
Okay.
[Sunday, 12 February 2012 12:38 p.m.] -- Man In Black says:
ok, I pushed the power button
[Sunday, 12 February 2012 12:40 p.m.] -- Man In Black says:
ok, I see "on the sreen", the the main-switch detected in the on-position, power off the server, turn switch to off pistion
[Sunday, 12 February 2012 12:41 p.m.] -- Man In Black says:
I will power off the server now, and flip the switch, and try power on again
[Sunday, 12 February 2012 12:42 p.m.] -- Agent K says:
Yes, Mike.
[Sunday, 12 February 2012 12:46 p.m.] -- Man In Black says:
ok, press f9 , i can get into bios now.
[Sunday, 12 February 2012 12:46 p.m.] -- Agent K says:
Excellent, Mike.
[Sunday, 12 February 2012 12:46 p.m.] -- Man In Black says:
dont go yet, i need put hard drive and p212 card back
[Sunday, 12 February 2012 12:46 p.m.] -- Agent K says:
Do you have any other queries for me?
[Sunday, 12 February 2012 12:46 p.m.] -- Agent K says:
Sure, please take your time. I will standby.
[Sunday, 12 February 2012 12:48 p.m.] -- Man In Black says:
thx
[Sunday, 12 February 2012 1:03 p.m.] -- Agent K says:
Are you there online with me?
[Sunday, 12 February 2012 1:04 p.m.] -- Man In Black says:
yes,
[Sunday, 12 February 2012 1:06 p.m.] -- Man In Black says:
I put hard drives and raid controller P212 back in, it can boot from CD now.
[Sunday, 12 February 2012 1:06 p.m.] -- Man In Black says:
many thanks for your help
[Sunday, 12 February 2012 1:06 p.m.] -- Man In Black says:
have a nice day
[Sunday, 12 February 2012 1:12 p.m.] -- Agent K says:
Excellent!!
[Sunday, 12 February 2012 1:12 p.m.] -- Agent K says:
You are most welcome.
[Sunday, 12 February 2012 1:12 p.m.] -- Agent K says:
Please do log a new chat query for any hardware issues with your HP Proliant servers and we will be happy to assist you. We work 24x7.
[Sunday, 12 February 2012 1:13 p.m.] -- Man In Black says:
wonderful, good bye
[Sunday, 12 February 2012 1:13 p.m.] -- Agent K says:
Bye, have a great day ahead!!
[Sunday, 12 February 2012 1:14 p.m.] -- Man In Black says:
U 2
[Sunday, 12 February 2012 1:14 p.m.] -- Agent K says:
Mike, since we have answered your query, I am going to close this support request at this time. If you should need assistance in the future, please try our Instant Support program again. You may start a new session and refer to Chat ID: 19901179. The agent that helps you at that time can use the ID number to see a record of this conversation. Thank you again for contacting HP and have a great day. Jameer
[Sunday, 12 February 2012 1:14 p.m.] -- Man In Black says:
ok, fine
Close
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