if your cambium device was original setup under someone else's account, and you are the owner, you want to manage your owner device,
you created your own login / network / onboarding key
you enter the s/n to the portal
you need to provide docs to Cambium to prove you are the owner
maybe after a long while, someone unclaim it from the old account, you onboard to the new one
it may not show up , I will have to manually enter the device 192.168.0.1 admin / ad
manually enter
cambiumID
onboarding key
url
cloud.cambiumnetworks.com
in this case , I can see the firmware updated during the onboarding process
another problem in another post
you created your own login / network / onboarding key
you enter the s/n to the portal
you need to provide docs to Cambium to prove you are the owner
maybe after a long while, someone unclaim it from the old account, you onboard to the new one
it may not show up , I will have to manually enter the device 192.168.0.1 admin / ad
manually enter
cambiumID
onboarding key
url
cloud.cambiumnetworks.com
in this case , I can see the firmware updated during the onboarding process
another problem in another post
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