• Strong knowledge of Windows operating systems
• Knowledge of TCP/IP, networking and VPNs
• Knowledge of all versions of Internet Explorer and Microsoft Office products
• Firm understanding of how the Internet works, and how Internet applications work
• Experience with ADSL modems and routers
• Strong problem solving skills
• Knowledge of Server maintenance and backups in a Windows environment
• Excellent phone manner and communication skills
• Excellent written and oral English skills
• Tidy appearance
• Basic understanding of accounts, invoicing and payments
• Good work ethic and the ability to fit into a diverse team
Other useful skills:
• Knowledge of other Operating Systems, e.g. Mac, Linux
• Knowledge of other Internet applications, e.g. Outlook, Firefox, Thunderbird, etc.
• Experience in a call centre environment
• Understanding of Domain names, the NZ & international domain name system
• Basic understanding of HTML/PHP etc.
Your responsibilities would include:
• help desk support to all Bomac staff
• ADSL help desk support and Wireless support
• Email support
• Processing customer requests and provisioning broadband services (data entry)
• Computer maintenance and repair
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