attempt to recover a synology DS107e drive

the user said he couldn't access his DS107e drive.

I downloaded the synology assistant, it reported that the device hasn't got firmware.

so I downloaded the firmware, it warned me about wiping the data. but the user wanted the data.

pull out the hard drive from the enclosure. did a brief seagate tools test, it indicated the drive physically seemed fine. I think its quite hot tho.

... sigh ... use a toll called  explorer2fs, no luck

on a windows 2008 PC with sata cable attached, those 2fs tool can't find the drive, windows diskmgmt can't find either.

try a windows 2003 PC with a USB enclosure, the diskmgmt see the drive as unknown, but those 2fs tools can't find anything...

here is an acer tech guy's txt to me about restore an Acer PC from scratch

1 Ensure all Personal Data is backed-up as all data will be deleted.


2 Close all programs & applications in windows

3 Press Alt & F10 Simultaneously

4 If prompted create a personal password & continue

5 Left click RESTORE located at the bottom of the Acer eRecovery Management utility

6 Left click RESTORE SYSTEM TO FACTORY DEFAULT

7 Enter your user defined password & press ENTER

8 An option will appear either left click YES to start the eRecovery or NO to cancel

9 Left click NEXT to continue

10 Unit will start the eRecovery in 1 min