this time I manually fixed it
outlook exchange online importing a PST file
happened before, but this time it is way worse
no errors popped up
a few years ago, it happened the items are actually there showing in OWA, but not outlook
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-mso_o365b/pst-move-to-office-365-show-empty-folder/fea72fd3-eee5-4735-a61a-9b42561e196b
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