teams attendant break out the menu system

 

Steps to create an Auto attendant

The steps to add an Auto attendant are:

1. Set up general information.
2. Set up call flows.
3. Set up dial scope.
4. Set up resource accounts.
5. Set up authorized users.

Follow these steps to set up your Auto attendant

• Step 1: General info
• Step 2: Call flows
• Step 3: Dial scope
• Step 4: Resource accounts
• Step 5: Authorized users

tep 1: Set the Auto attendant's general information

To set up an Auto attendant, in the Teams admin center, expand Voice, select Auto attendants, and then select Add.

1. Type a name for the Auto attendant in the box at the top.

2. To designate an operator, specify the destination for calls to the operator. This designation is optional but recommended. Set the Operator option to allow callers to break out of the menus and speak to a designated person.

3. Specify the time zone for this Auto attendant. The time zone is used for calculating business hours if you create a separate call flow for after hours.

4. Specify a supported language for this Auto attendant. This language is used for system-generated voice prompts.

5. Choose if you want to enable voice inputs. When enabled, the name of every menu option becomes a speech-recognition keyword. For example, callers can say "One" to select the menu option mapped to key 1, or they can say "Sales" to select the menu option named "Sales."