Direct Routing is a way to provide a PSTN (Public Switched Telephone Network) connection to Microsoft Teams users so that they can make and receive external phone calls on Teams.
To decide if a direct route is required answer the following questions, if any are yes, Direct Routing is the right solution for you:
You want to use Teams with Teams Phone.
You need to retain your current PSTN carrier.
You want to mix routing, with some calls going through Calling Plan, some through your carrier.
You need to interoperate with third-party PBXs and/or equipment such as overhead pagers, analog devices, and so on.
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