Teams Communications Administrator
Manage meetings, including meeting policies, configurations, and conference bridges. >Manage voice, including calling policies and phone number inventory and assignment."
https://learn.microsoft.com/en-us/MicrosoftTeams/using-admin-roles
Role | Can do these tasks | Can access the following tools |
---|---|---|
Teams Administrator | Manage the Teams service, and manage and create Microsoft 365 Groups. | Everything in the Microsoft Teams admin center and associated PowerShell controls, including:
|
Teams Communications Administrator | Manage calling and meetings features within the Teams service. | Manage meetings, including meeting policies, configurations, and conference bridges.1,2 Manage voice, including calling policies and phone number inventory and assignment.1,3 View user profile page and troubleshoot user call quality problems using the advanced troubleshooting toolset.2 Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users who are impacted by poor call quality. Create new call quality reports, update and remove call quality reports as needed. Upload and update CQD building data. |
Teams Communications Support Engineer | Troubleshoot communications issues within Teams by using advanced tools. | View user profile page and troubleshoot user call quality problems using advanced troubleshooting toolset.2 Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users who are impacted by poor call quality. |
Teams Communications Support Specialist | Troubleshoot communications issues within Teams by using basic tools. | Access user profile page for troubleshooting calls in Call
Analytics. Can only view user information for the specific user being
searched for.2 Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD). |
Teams Device Administrator | Manage devices configured for use with the Teams service. | Manage device configuration and updates, review device health and
status of connected peripherals, set up and apply configuration
profiles, and restart devices. The Teams Device Administrator role doesn't provide access to call quality data or call analytics. To view call quality data or call analytics, you need to be assigned the Teams Communications Administrator role. |
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