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Sunday, December 11, 2022

Teams Communications Administrator

 Teams Communications Administrator

Manage meetings, including meeting policies, configurations, and conference bridges. >Manage voice, including calling policies and phone number inventory and assignment."

https://learn.microsoft.com/en-us/MicrosoftTeams/using-admin-roles


Role Can do these tasks Can access the following tools
Teams Administrator Manage the Teams service, and manage and create Microsoft 365 Groups. Everything in the Microsoft Teams admin center and associated PowerShell controls, including:
  • Manage meetings, including meeting policies, configurations, and conference bridges.1,2
  • Manage voice, including calling policies and phone number inventory and assignment.1,3
  • Manage messaging, including messaging policies.1,2
  • Manage all org-wide settings, including federation, teams upgrade, and teams client settings.1,2
  • Manage the teams in the organization and their associated settings, including membership (group management supported via PowerShell, team management in the Teams admin center).1,2
  • Manage Teams-certified devices and set up and assign configuration policies.1
  • View user profile page and troubleshoot user call quality problems using advanced troubleshooting toolset.2
  • Access all reports in the Microsoft Teams admin center
  • Access, monitor and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users impacted by poor call quality. Create new call quality reports, update and remove call quality reports as needed. Upload and update CQD building data.
  • Publish apps to the tenant app catalog in the Microsoft Teams admin center
Teams Communications Administrator Manage calling and meetings features within the Teams service. Manage meetings, including meeting policies, configurations, and conference bridges.1,2

Manage voice, including calling policies and phone number inventory and assignment.1,3

View user profile page and troubleshoot user call quality problems using the advanced troubleshooting toolset.2

Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users who are impacted by poor call quality. Create new call quality reports, update and remove call quality reports as needed. Upload and update CQD building data.
Teams Communications Support Engineer Troubleshoot communications issues within Teams by using advanced tools. View user profile page and troubleshoot user call quality problems using advanced troubleshooting toolset.2

Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users who are impacted by poor call quality.
Teams Communications Support Specialist Troubleshoot communications issues within Teams by using basic tools. Access user profile page for troubleshooting calls in Call Analytics. Can only view user information for the specific user being searched for.2

Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD).
Teams Device Administrator Manage devices configured for use with the Teams service. Manage device configuration and updates, review device health and status of connected peripherals, set up and apply configuration profiles, and restart devices.

The Teams Device Administrator role doesn't provide access to call quality data or call analytics. To view call quality data or call analytics, you need to be assigned the Teams Communications Administrator role.



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