Microsoft Teams Calling Plan, Direct Routing, or Operator Connect.
ChatGPT
Microsoft Teams offers various options for enabling voice communication within the platform, including Calling Plans, Direct Routing, and Operator Connect. Here's a breakdown of each:
Calling Plans:
Calling Plans are provided directly by Microsoft. They enable users to make and receive calls to and from regular phone numbers directly within Microsoft Teams. Microsoft acts as the carrier, offering domestic and international calling services.
Users or organizations subscribe to these Calling Plans from Microsoft, paying a per-user, per-month fee for the calling services.
Direct Routing:
Direct Routing allows organizations to connect their own telephony infrastructure (such as a SIP trunk from a telephony provider) to Microsoft Teams. This enables the routing of external calls through the organization's chosen telephony provider while utilizing Teams as the interface for communication.
With Direct Routing, organizations can leverage their existing telephony providers to manage voice connectivity. This approach often provides more flexibility in choosing providers, better cost management, and the ability to integrate additional telephony features or services.
Operator Connect:
Operator Connect is a more streamlined and simplified approach compared to Direct Routing. This service allows customers to directly connect to select telephony operators or service providers, effectively bringing PSTN (Public Switched Telephone Network) connectivity to Microsoft Teams without the need for complex setup or infrastructure.
Operator Connect aims to simplify the process of enabling PSTN connectivity within Teams by directly connecting organizations to telephony service providers in a more seamless manner.
Each of these options—Calling Plans, Direct Routing, and Operator Connect—provides different ways for organizations to enable PSTN connectivity and traditional telephony services within Microsoft Teams.
No comments:
Post a Comment