✅ A calling policy that lets you configure how incoming calls are handled when a user is: in a call, in a conference, or has a call placed on hold.

 

✅ A calling policy that lets you configure how incoming calls are handled when a user is: in a call, in a conference, or has a call placed on hold.

This describes the Busy on Busy feature in Teams Phone, which allows administrators to define how Teams handles additional incoming calls when a user is already engaged in another call scenario.

Key behaviors of Busy on Busy:

• Rejects new incoming calls with a busy signal.
• Can redirect calls to voicemail or another user.
• Helps reduce interruptions and improve call handling efficiency.

Why not the others?

• ❌ Separate ringtones for different call types: This is part of ringtone customization, not Busy on Busy.
• ❌ Blocking PSTN numbers: This relates to call blocking, not Busy on Busy behavior.