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Wednesday, August 27, 2025

what's the difference in MS 365, users, guest users, contact ~~~ answered by Copilot

 In Microsoft 365 (MS 365), Users, Guest Users, and Contacts are different types of identities used for collaboration, access control, and communication. Here's a breakdown of each:


1. Users

These are licensed members of your organization.

  • Who they are: Employees or permanent members of your organization.
  • Where they exist: In your Azure Active Directory (Azure AD) or Microsoft Entra ID.
  • Access: Full access to Microsoft 365 services (e.g., Outlook, Teams, SharePoint, OneDrive).
  • License required: Yes (e.g., Microsoft 365 E3, E5, Business Premium).
  • Management: Fully managed by your IT team.

2. Guest Users

These are external collaborators invited to work with your organization.

  • Who they are: Partners, vendors, freelancers, or clients.
  • Where they exist: Added to your Azure AD as guest accounts (via B2B collaboration).
  • Access: Limited access to shared resources (e.g., Teams channels, SharePoint sites).
  • License required: No license needed for basic collaboration (some features may require licensing).
  • Management: Limited control; they authenticate using their own organization's credentials (or personal Microsoft accounts).

3. Contacts

These are external people or organizations used for communication only.

  • Who they are: External email addresses you want to appear in your address book.
  • Where they exist: As Mail Contacts in Exchange Online.
  • Access: No access to your Microsoft 365 environment.
  • License required: No.
  • Use case: For sending/receiving emails, showing up in the Global Address List (GAL), but not for collaboration.

Quick Comparison Table

FeatureUsersGuest UsersContacts
Internal/ExternalInternalExternalExternal
License RequiredYesNo (basic use)No
Access to M365 AppsFullLimited (shared only)None
Appears in GALYesYes (optional)Yes
CollaborationFullYes (limited)No

Would you like a visual diagram of this comparison or help setting up any of these in your environment?

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