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Tuesday, August 19, 2025

You can assign a phone number to the following three resources: Call queue Conference bridge User

 You can assign a phone number to the following three resources:

  1. Call queue

  2. Conference bridge

  3. User


Explanation

  • Call Queue: A call queue is a resource that routes incoming calls to a group of users (agents) who can answer the call. It requires a phone number to be accessible from outside the organization.

  • Conference Bridge: A conference bridge is used for dial-in conferencing, allowing multiple users to join a meeting by calling a specific number. This number is assigned to the conference bridge.

  • User: A phone number can be directly assigned to an individual user, enabling them to make and receive phone calls through Teams Phone.

The following options are incorrect because they cannot be directly assigned a phone number in the Teams Phone system:

  • Microsoft 365 Group: While a Microsoft 365 group can be associated with a team or other resources, it does not directly get a phone number for calling.

  • Team: A team itself does not have a direct phone number. Instead, the number would be assigned to a call queue or an auto attendant associated with the team.

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