✅ Operator Connect
📌 Explanation:
To meet the following requirements:
- Maintain an existing contract with a local PSTN carrier
- Retain all existing phone numbers
- Minimize on-premises hardware
You should recommend Operator Connect, which allows organizations to:
- Use their existing telecom provider (if they are a certified Operator Connect partner)
- Assign and manage phone numbers directly in the Microsoft Teams admin center
- Avoid deploying and managing on-premises SBCs (Session Border Controllers), unlike Direct Routing
🧩 Comparison of Options:
| Option | Use Existing Carrier | Retain Numbers | No On-Prem Hardware | Notes |
|---|---|---|---|---|
| Calling Plans | ❌ No | ❌ No | ✅ Yes | Uses Microsoft as the carrier |
| Direct Routing | ✅ Yes | ✅ Yes | ❌ No | Requires on-prem SBC |
| Microsoft Teams Rooms | ❌ No | ❌ No | ❌ No | Not related to PSTN connectivity |
| Operator Connect | ✅ Yes | ✅ Yes | ✅ Yes | Best fit for this scenario |
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