here are some VOIP telephony terms

here are some VOIP telephony terms

automated attendant - IVR

Interactive Voice Response - IVR

After hours - call flow -- step 1 - IVR

Business Hours - call flow --

operators - call flow --

public holiday -- call flow --

Dial plan -- from - internal
                            -- inbound --?

Hunt Groups / Queues

pickup groups

users / extensions

for this particular system
pickup group *8
record #1234
voicemail *97
password is extension number